When you access a quiz or exam created as a Quizzes.Next (New Quizzes), Canvas will open a new browser and prompt you to download Respondus Lockdown Browser. Download and install Respondus Lockdown Browser. Return to your Canvas course and launch your quiz or exam again. A new tab will open and you will be prompted to open Lockdown Browser. To download the LockDown Browser, follows these simple steps: 1. Click on the HELP button on the Canvas Menu. Click on the Student Resources link. Scroll down the page to Downloads. Click on the download link: Respondus LockDown Browser/Monitor. For assistance with Canvas, Lockdown Browser and other online learning questions, contact: Cindy Overton, eLearning Support Specialist at cindy.overton@cptc.edu or 253-589-4534. LiLi Cutler, Computer Technology Specialist at lisa.cutler@cptc.edu or 253-589-5820.

Technology is everywhere at Northshore Technical Community College and plays an important role in the functioning of our campus and each department. The Information Technology department is dedicated to delivering high quality services to students, faculty, and staff.

Quick Links:

HELPDESK

The Help Desk is the first stop for all questions and issues regarding E-Learning, Financial Aid, IT Support and Student Affairs.

GATORMAIL

NTCC has designated the college email as an official method of communication with students regarding topics of an academic or administrative nature. Upon admission, the college assigns an email account to each student and expects the student to be responsible for all information sent to him or her via their student email.

• All students will need to reset their password with the GatorMail Password Reset Tool before logging in to their College email account for the first time.
• Go to https://password.northshorecollege.edu or click the GatorMail Password Reset Tool icon located in the GatorMail link at the top of the College website.
• Enter your Domain User Name which is the SAME as your LoLA Username.
  • Example: Username@My.NorthshoreCollege.Edu

CANVAS

Students taking online courses for the first time are required to view the Canvas Student Orientation prior to the start of class. Student taking face-to-face classes are encourage to complete the Canvas Student Orientation as well. Instructor may use Canvas to post course syllabus, announcements, assignments, quizzes, tests, exams, grades, and other important information.

Respondus LockDown Browser & Monitor

Respondus Monitor is a companion product for LockDown Browser that offers students the ability to take an online exam at any time and at a location of their choosing with the test session being recorded for later review by faculty. Monitor serves as an alternative to live proctoring, while still helping to protect the integrity of online exams at NTCC.

For help with using Canvas, click on the 'Help' link located on the left side menu bar of your screen while in Canvas (a live person will help you 24/7) by a using the Canvas Support Toll-Free Hotline or a Chat with Canvas Support.

• Do Not Use the 'Student Version' of the LockDown Browser for NTCC-owned computers; the Lab Editiion has already been install on them. NOTE: Lockdown Browser is not compatible with Chromebook devices.

Student Login Information Guide

Northshore Technical Community College provides students with a user account for accessing the technology resources provided by the college. Please on the 'Student Login Information Guide' link above to go directly to that page.

Respondus LockDown Browser is a custom web browser that is used to access quizzes in Canvas. When the LockDown Browser is enabled, students are prevented from opening additional tabs, accessing other applications on their computer, and taking specific actions while on the quiz (e.g. taking screenshots, copying, printing).

Respondus Tools are only deterrents and cannot fully prevent cheating. Additionally, Respondus LockDown Browser is intended for in-person exams, and should, therefore, not be considered an ideal solution for remote/online exams. The best way to prevent academic integrity violations is with a well-designed assessment. If you suspect cheating behavior is occurring, contact the Academic Integrity Office.

Please note that Respondus Monitor will not be available after August 1, 2021.

For Instructors

​​Complete the instructor training

Respondus has daily webinar trainings for instructors, including a detailed rundown of the LockDown browser settings and student experience. View the full training schedule.

Communicate with students

Distribute information to your students by embedding instructions in Canvas, sending reminder emails, and directing students to the Respondus Resource Center.

Inform students you will be using a proctoring service for their exam(s). Provide instructions on how to install Respondus LockDown Browser on their device. Remind students of the requirements needed for proctoring and what they need to do if they cannot meet the requirements. See 'Students' below.

Sample Syllabus Statement:

Give instructions to students

Direct students to the 'For Students' section of this page, or provide the information directly to your students by embedding instructions in your Canvas course.

Be sure to add this to your course materials so students can access and reference the instructions.

Respondus LockDown Browser has minimum system requirements in order to run properly. Students who aren't able to meet these requirements will be unable to use Respondus, and will need alternate accommodations to take their exams.

Add Respondus LockDown Browser to the Course Navigation

1. Go to the Course menu and click Settings at the bottom
2. Click the Navigation tab
3. In the listing of items, drag and drop LockDown Browser to the top list to unhide it from students
4. Drag LockDown Browser to where you want it to appear in the Course Navigation
5. Select Save at the bottom of the screen

Configure the Canvas Quiz

You can access the LockDown Browser dashboard in the left-hand navigation menu of your Canvas course. If you do not see this in your menu, you can enable it within the Navigation menu of your Canvas course settings.

In the LockDown Browser Dashboard, you will be able to see a list of your course’s quizzes.

1. Find the Quiz you want in the listing and click the icon to the left of the quiz name
2. Select Modify Settings
3. Select Require Respondus LockDown Browser for this exam
4. Select Save and close.

For Students

In order to take a Quiz that requires the use of Respondus, you must download the LockDown Browser before you can begin the exam. The Canvas quiz will prompt you to download the LockDown Browser if you attempt to take it from any other browser.

Check the System Requirements

You must use either Windows or Mac in order to install Respondus LockDown Browser. Chromebooks may be able to make use of LockDown Browser. However, the Chromebook offering is available through a Beta trial and may not be fully supported. Windows tablets are not supported. View the full Systems Requirement list for more details.

If you are unable to meet the system requirements, reach out to your instructor or IA as soon as possible to arrange for alternate accommodation.

Download and Install LockDown Browser

1. Go to the Canvas quiz for your course
2. Click Take the Quiz
3. Click Download Respondus LockDown Browser (NOTE: you must have administrator access to download and install software)
4. On the Respondus webpage, select Install Now. Open the downloaded folder and complete the installation.

If you are prompted to select a version, choose Student Version

Important: You must download the browser from the link above. Even if you have used the LockDown Browser at another school, it will not work unless you use the UCSD version.

Before the Quiz

• Ensure you're in a location where you won't be interrupted
• Turn off all other devices (e.g. tablets, phones, second computers) and place them outside of your reach
• Clear your desk of all external materials not permitted — books, papers, other devices
• Before starting the exam, know how much time is available for it, and that you’ve allotted sufficient time to complete it
• Remain at your computer for the duration of the test
• If the computer or networking environment is different than what was used previously with the System & Network Check in LockDown Browser, run the check again prior to starting the test
• Remember that LockDown Browser will prevent you from accessing other websites or applications; you may be unable to exit the test until all questions are completed and/or submitted

Take the Quiz

Depending on how your instructor configured the exam, you may not be able to leave the webpage until the Quiz has been submitted. Be sure to take the Quiz at a time when you will be uninterrupted.

1. Launch LockDown Browser from your computer
2. You may be prompted to close other applications. Select Close Applications to continue, or quit LockDown Browser and relaunch it once you have closed other applications.
3. Log onto Canvas and enter the quiz
4. Select Take the Quiz
5. Once you have taken the exam, select Submit the Quiz
6. Close the LockDown Browser

System Requirements

Respondus LockDown Browser is an internet browser that has certain minimum requirements in order to run properly. View the system requirements below:

Operating System

• Windows: 10, 8
• Mac: macOS 10.12 or higher
• iOS: 11.0+ (iPad only). Must have a compatible LMS integration. Additional iOS Compatibility Details.

LockDown Browser does not support Windows tablets nor 10S devices.

LockDown Browser may continue to run in older operating systems that have reached “end-of-life” but students may encounter unexpected results.

Memory

• Windows: 2 GB RAM
• Mac: 2 GB RAM

Hard Drive Space

• Windows: 75 MB permanent space on the hard drive
• Mac: 120 MB permanent space on the hard drive

Internet Connection

You must be connected to a stable internet connection. Connecting to the internet via Ethernet is highly recommended.

Browser Requirements

LockDown Browser is a client application that is installed on a local computer. Both the Windows edition and the Mac edition of the browser are based on Chromium, Google's open-source framework. Students do NOT need Google's Chrome browser installed; nor will this version affect a Chrome browser that's already installed.

Learning Management System

All exams using LockDown Browser must be hosted through UC San Diego’s main instance of Canvas at canvas.ucsd.edu, and rady.instructure.com for Rady graduate courses.

Privacy and Security

LockDown Browser prevents access to other applications and files during an exam, but it doesn’t access any of your files or documents, nor does it transmit those files to a Respondus server. Once an exam has started, LockDown Browser is designed to block access to other applications and functions to prevent the use of unauthorized materials for the duration of the exam. When the assessment is complete, the locking and blocking features are turned off.

Install Free Lockdown Browser

Protecting student privacy remains a top priority. If you have concerns about the usage of Respondus in your course, please reach out to your instructor to discuss what alternative accommodations may be available.

Additional Privacy Resources

• Visit the Respondus Privacy Center for additional information about their privacy policies.
• Visit the Campus Privacy Office for additional information and resources for protecting your privacy.

Support

If you need help troubleshooting a technical issue with Lockdown Browser, view Respondus’s Knowledge Base articles, or submit a support ticket with Respondus.

Canvas Lockdown Browser Download

If you are an instructor or a TA are experiencing a non-Respondus issue with Canvas, contact the EdTech Support Team.

If you require more information related to live proctoring solutions, please contact the Digital Learning Hub at online@ucsd.edu.